RELIEF Retail Security Officer
Location: Southampton and Bournemouth areas.
Pay: £13.97 per hour.
Benefits: Paid breaks.
Minimum 1 year of security experience. Retail experience is essential.
Must have a valid UK driving licence and own vehicle; travel radius approx 30 miles each way.
Shift times: Monday – Saturday 08:00-22:00; Sunday 10:00-17:00. Must be flexible to work any day/time. Minimum 8‑hour contract with a permanent weekly shift Saturday 10:30-21:00 in Southampton.
Job Overview
You are required to provide safety and security to our customer's property, people, and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, and undertake additional training to ensure continuous self‑development, all whilst upholding Mitie and our client's reputation.
As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
* Use ASCONE to maintain the security of the site.
* Conduct regular patrols of the site.
* Deliver customer service to both staff and visitors.
* Support staff with any reasonable request.
* Ensure the relevant reports are completed for accurate information to be recorded.
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to reduce the chance of disruption, loss or damage, using common sense and initiative to prevent escalation.
* Be both proactive and reactive when delivering customer service to diffuse situations.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
* Call emergency services and the Control Room to report all serious incidents.
What We Are Looking For
* Valid Door Supervisor SIA Licence.
* Excellent customer service skills.
* Ability to make instant, positive connections with store teams.
* Self‑starter, able to act without direction.
* Report writing skills essential.
* Excellent communication skills.
* Ability to work well under pressure.
Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme, access to part‑pay, and competitive loans. When you join us, you'll receive a link to our flexible benefits platform, Choices, allowing you to customise benefits such as dental insurance, dining cards, coffee clubs, technology products, high‑street discounts, a cycle‑to‑work scheme, life cover (greater of your equivalent annual salary or £10,000 minimum), a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
We award employees with Mitie Stars for recognition, offering cash prizes each month and a chance at a top prize of £10,000 at year’s end. We are committed to fostering career progression through a wide range of training and development resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, mobility or hearing loss) and need reasonable adjustments during the recruitment process, please let us know.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from banking to critical government sites, hospitals, and schools.
Join our Mitie Team
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