The Position
As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week.
As a Support Analyst your duties and responsibilities will vary based on the Company’s requirements but will include:
* Providing a key supporting role, following direction and duties as designated by the IT Manager – SARIA UK & Digital Services Team.
* Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
* Supporting Business Central ERP System and associated ERP Systems.
* Develop training guides, procedures, and videos for users.
* Infrastructure / Software Training.
* Administer user access and create new users.
* Ensure user requirements are met with consistently high quality of service.
* Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
* Handle a mix of 1st and 2nd line infrastructure and software support issues.
* Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
* Maintaining Networks and Infrastructure across SARIA Sites
* Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions.
* Assist in the modelling of the current and future states for the business using industry standard approaches and notation.
* Mobile Device Maintenance.
* Occasional travel to remote sites.
* Assist in the evaluation of the solutions against business objectives and system requirements.
The Person
You will ideally be qualified to degree Level In an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role.
A clean Driving licence is required.
To be successful in the role you will have ideally gained experience with
* Microsoft Dynamics/Business Central or other ERP Systems
* Advanced level proficiency with Microsoft suite/Operating systems and
* Networking skills
Together with
* Excellent organisational skills and interpersonal ability
* Teamwork
* Desire to learn and develop in both skillset and career.
* Being an initiative-taking and driven initiative-taker
Salary: Competitive Salary and Benefits package
* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received.