Join Our Team as a Member Support Representative! Are you ready to make a difference? We are on the lookout for a cheerful and dedicated Member Support Representative to join our client's team in Leeds! If you have a passion for providing outstanding customer service and enjoy helping others, this is the role for you! Position Details: Contract Type: Temporary (3-month contracts) Location: Leeds Working Hours: Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £12.64 per hour What You'll Do: As a Member Support Representative, you'll be the first point of contact for our members and employers. Your responsibilities will include: Managing Inbound Calls: Handle incoming calls from members and employers promptly and effectively. Resolving Queries: Apply rules and procedures to provide effective resolutions to a variety of questions and concerns. Listening and Understanding: Deliver high-quality service by genuinely listening to member needs and guiding them to the right solutions. Conveying Value: Communicate outcomes in an engaging manner, considering each member's unique circumstances. Meeting Targets: Achieve targets for call quality and accuracy to ensure top-notch service. Participating in Coaching: Engage in call coaching sessions to continuously enhance your skills and performance. Knowledge Development: Stay up-to-date with pensions administration, systems, and processes. Data Accuracy: Take responsib...