Practice Manager (Credit Control Focus)
Location: London (80% remote / 20% on-site)
Salary: £30,000 per annum
Contract: Full-time
About Technique Health & Fitness
Technique Health & Fitness is a London-based private physiotherapy and sports medicine group. We combine excellent clinical care with efficient, friendly operations — so patients get seamless support from first contact to discharge.
Role overview
We’re hiring a meticulous, people-centred Practice Manager with proven Accounts Receivable & Credit Control experience (ideally in a healthcare or insurance-billed environment). You’ll be the operational heartbeat of the clinic: owning day-to-day admin and patient communications, ensuring billing accuracy, and driving debt recovery with confidence and care. This role suits someone who loves tidy systems, prompt follow-up, and measurable results.
Key responsibilities
Admin & Patient Operations
* Answer and triage all incoming queries (email, online chat, Slack) and take incoming calls.
* Monitor call volumes and recommend adjustments to the reception package as needed.
* Liaise closely with clinicians (physios) and contact patients as required.
* Manage the clinic diary: cancel, book, and reschedule appointments; track attendance and follow-up.
* Place knee-brace orders; log, track, and record order details.
* Track new patients: ensure consent forms completed, files updated, and re-booking arranged.
* Check for failed communications and resolve promptly.
* Inform payroll of new starters/leavers.
* Order and maintain stock levels.
* Monitor monthly lists of patients without upcoming appointments and prompt re-booking.
Billing
* Raise all self-pay appointment invoices accurately and on time.
* Raise deposit invoices where applicable.
* Monitor uninvoiced appointments and liaise with billing to ensure nothing is missed.
Accounts Receivable / Credit Control (Primary Focus)
* Post and reconcile all payments received.
* Review and reconcile remittances against invoices.
* Notify patients of insurance shortfalls, issue invoices, and track settlement.
* Chase all overdue balances—patients, insurance companies, and partners—professionally and persistently until resolved.
* Maintain a clean debtor ledger with clear notes, agreed plans, and escalation where required.
* Produce weekly A/R summaries with actions and risks.
Tools you’ll likely use
* Practice & comms: Cliniko (or similar PMS), Slack, Google Workspace
* Finance: Xero (or similar), card portals, insurer portals
* Tracking: spreadsheets/trackers for A/R, remittances, and aged debt
What good looks like (KPIs)
* DSO (Days Sales Outstanding) trending down and within target.
* Aged debt reduction across 30/60/90+ day buckets.
* Invoice timeliness: same-day/next-day billing on eligible items.
* Shortfall recovery rate consistently high.
* First-response time to patient enquiries within agreed SLAs.
* Re-booking rate and % of active patients with a future appointment improving month-on-month.
* No-show rate reduced through proactive reminders and follow-up.
Skills & experience
Must-haves
* Solid credit control / accounts receivable track record (healthcare, insurance-billed, or SME service environment preferred).
* Confident handling remittances, reconciliations, and payment posting.
* Professional, patient-centric communication—able to chase debt firmly yet empathetically.
* Strong diary and workflow management; detail-driven and highly organised.
* Comfortable with spreadsheets and basic reporting (aged debt, chase logs, reconciliations).
* Data diligence and confidentiality (GDPR compliance).
Nice-to-haves
* Experience with Cliniko (or similar PMS) and Xero.
* Familiarity with UK private medical insurance processes and shortfall handling.
* Experience supporting multi-site or hybrid clinical teams.
Working pattern
* 80% remote / 20% office-based (London).
* Core hours to align with patient and clinician schedules; occasional flexibility during busy periods.
How to apply
Email your CV and a short note on your credit control achievements (e.g., DSO improvements, aged debt reduced, typical monthly recoveries) to info@techniquehealth.org with the subject line: Practice Manager (Credit Control Focus).
Technique Health & Fitness is an equal-opportunities employer. We welcome applications from all qualified candidates and are committed to an inclusive, supportive workplace.