Lincoln Ref: VA3817 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Automotive Repair Centre Location: Lincoln At Steer Automotive Group, we are committed to delivering excellence in everything we do. Through innovation, integrity, and outstanding customer care, we provide industry-leading automotive repair services across the UK. We are currently looking for a Customer Service Advisor to join our busy Lincoln automotive repair centre. This is an exciting opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. As the first point of contact for customers, you will play a key role in ensuring every customer receives a professional, friendly, and efficient experience from initial enquiry through to vehicle collection. Key Responsibilities Welcoming customers both in person and over the phone Managing repair bookings and vehicle handovers Providing regular customer updates throughout the repair process Liaising with technicians, insurers, and suppliers Handling customer queries and resolving issues professionally Maintaining accurate records and updating internal systems Delivering exceptional customer service at all times About You Previous experience in a customer service, service advisor, or administration role Automotive industry experience beneficial but not essential Strong communication and interpersonal skills Excellent organisational skills and attention to detail Ability to multitask and remain calm under pressure Good IT and computer system skills Passion for delivering outstanding customer service What We Offer Competitive salary with bonus opportunities Ongoing training and career development Supportive and friendly team environment Career progression within a growing automotive business If you are looking for a rewarding role as a Customer Service Advisor in Lincoln, we would love to hear from you. Apply today and join Steer Automotive Group.