Location- Ruddington, Nottinghamshire Business Line - Central Department - Customer Working Pattern - Hybrid (three days a week in the head office) Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are hiring a Customer Success Manager to support our customers in achieving their goals. Based in the Nottingham area, this role involves building strong relationships, understanding customer priorities, and delivering strategic initiatives that provide measurable value. Manage customer relationships and lead value-driven engagements across various levels of client organizations. Oversee strategic initiatives, delegate tasks appropriately, and track outcomes. Deliver Monthly and Quarterly Business Reviews (MBRs/QBRs) using data insights to highlight opportunities and recommend solutions. Implement strategy-focused playbooks, including those aimed at customer retention and renewal. Facilitate communication between internal and external teams to support shared objectives. Promote customer satisfaction and successful project delivery, particularly with enterprise-level accounts. Customer success management experience demonstrating strong client satisfaction and project management skills with enterprise-level accounts. Ability to manage client relationships, including assessing, communicating and managing client needs. Ability to learn enterprise software products and achieve a high level of aptitude in product understanding and client functionality. Excellent verbal and written communication, organizational, and time management skills. Ability to effectively communicate general technical concepts to technical & non-technical parties. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! INDMP LI-NOTTINGHAM