Leisure Assistant
Awesome people are crucial to making our clubs run smoothly. We pride ourselves on offering high‑quality facilities that leave our guests impressed. You bring your passion for perfection to ensure our public areas look slick, whether it’s sprucing up the studios, keeping the gym floor on form or perfecting the poolside. You’ll love to stay on top of your game and believe that our members expect a certain standard when it comes to their fitness experience. You’re hell‑bent on making it one that keeps the smiles coming. Expect a varied day‑to‑day that includes cleanliness, hygiene, refining our guest experience, taking care of the pool area and being ready to take action and perform rescues to ensure the safety of our members in the pool area.
Responsibilities
* Maintain public areas, studios, gym floor and poolside to a high standard of cleanliness and hygiene.
* Ensure the gym and pool areas are safe and ready for members, including performing rescues when required.
* Refine the overall guest experience and uphold the club’s high standards.
* Support a lively, modern environment where guests work, eat, relax, play and exercise.
Qualifications
* A passion for hospitality, leisure and fitness.
* A smile and the ability to talk to everyone.
* The ability to deliver outstanding customer service leading to exceptional member satisfaction.
* Solution‑oriented with an eye for spotting issues before they happen.
* Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, giving you the opportunity to experience our hospitality from £35 with a friend and even grab an excellent breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off‑shift at any Village Hotel Pub & Grill.
* 30% discount on or off‑shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* A more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
* Putting your mental well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme, offering support and counselling.
* Flexible working hours.
* Fun, supportive and inclusive work environment with regular team events.
* Excellent Reward and Recognition Incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
* T&C’s apply based on your contract.
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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