Pinnacle Group are looking for an experienced Property Manager to join our Homes team, responsible for delivering a high‑quality, end‑to‑end housing management service across a portfolio of London properties. The role covers a mixed‑tenure portfolio of social rent and market rent homes, with accountability for site service charge management. This is a highly customer‑facing position, requiring a proactive, resident‑focused approach to consistently delivering excellent service and positive living experiences.Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.The ideal candidate will bring hands‑on operational experience in Build to Rent, residential lettings, or block/leasehold management, with a proactive and personable approach to resident and client engagement. You will be highly organised, comfortable managing multiple priorities, and confident operating in a resident‑focused environment while maintaining strong compliance and performance standards.The role is hybrid, with regular on‑site presence required to ensure effective property management and full compliance. Regular site visits will be across Hailsham, Bexhill-on-Sea and the outskirts of London, so the role would suit candidates based in or around the surrounding areas.Who we arePinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services.With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.Who we're looking forWe're looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.Key responsibilities will include:Manage a mixed‑tenure property portfolio across London (social rent and market rent), delivering a full housing management service.Act as a highly customer‑facing Property Manager, consistently delivering excellent resident and client experience.Operate in a hybrid role with regular on‑site presence to ensure effective management and compliance.Lead the full tenancy lifecycle, including move‑ins, move‑outs, viewings, deposit negotiations, void management and tenancy administration.Serve as the main point of contact for residents, managing day‑to‑day queries, correspondence, defects and end‑of‑defect inspections.Oversee building and estate management, including repairs, defect monitoring, contractor oversight, cleaning, gardening, PPM and weekly inspections.Ensure full Health & Safety and statutory compliance in line with landlord obligations and Pinnacle Group policies, including weekly void flushing.Manage service charge budgets and deliver annual reconciliations, alongside monthly client KPI reporting within agreed targets.Support mobilisation and onboarding of new properties, logging and progressing repairs through PML and defect systems within KPIs.Promote ESG and community engagement through quarterly resident activities, supporting operational targets, maintaining confidentiality, and undertaking reasonable duties as required.Key requirements:Proven operational experience managing contracts within Build to Rent, Residential Lettings, or Block/Leasehold Management.Approachable, friendly, and customer‑focused, with strong written and verbal communication skills.Proactive and confident problem‑solver with a solutions‑focused mindset.Highly organised, able to manage competing priorities effectively in a fast‑paced environment.Flexible to work varied on‑site hours and ARLA Level 3 and/or MIRPM qualified (or willing to work towards qualification).Full UK driving licenseOur OfferWe believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.That's why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive.We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development Plans