Customer Service Representative Location: Blackpole, Worcestershire Up to £32K Job Type: Full-Time, Permanent Hours: Monday – Friday (occasional Saturdays may be required) The Role We are looking for proactive and customer-focused individual to join our Customer Service Team. As a key part of our operations, you will handle inbound and outbound customer interactions, ensuring a seamless experience from booking to service completion. You will work closely with our transport, sales, and operational teams to support our customers solutions. Key Responsibilities * Customer Interaction: Handle inbound and outbound customer enquiries via phone, email, and online platforms. * Order Management: Process bookings. * Issue Resolution: Address customer concerns, complaints, and service requests promptly and professionally. * Sales Support: Assist customers in selecting the right solutions, upselling where appropriate. * Scheduling & Coordination: Work closely with the transport team to schedule collections and deliveries efficiently. * Account Management: Support commercial clients by managing ongoing contracts and ensuring service satisfaction. * Administrative Tasks: Maintain accurate customer records, update CRM systems, and handle payment processing. * Compliance & Safety: Ensure customers are informed about regulations and safety requirements. What We’re Looking For * Experience in customer service. *...