General Description
The Off-sales Retail Manager will be responsible for the financial success and smooth operation of the business in the world-renowned Borough Market. Working with Utobeer’s General Manager, you will be responsible for the development of the business.
Requirements
1. Have a strong all-round knowledge of beer and the industry
2. Have good communication and arithmetic skills
3. Good computer skills
4. Exceptional leadership skills gained in either a retail, hospitality or customer service role
5. Identifying KRAs and use initiative to ensure they are always met
6. Strong customer service ethic
7. Ability to motivate and develop team members
8. Results-orientated attitude
9. Excellent personal management and communication skills
10. Ability to understand P&L reports
Stock
11. Selection and ordering of stock from established suppliers, also to establish new relationships with new wholesale businesses, also controlling the budget
12. Control of delivery and storage of stock
13. The maintenance of stock with regards to the likes of best before dates and other quality control issues
14. Working with the senior management to order, price and control stock for all forms of draft sales, including all technical aspects including gas and line cleaning
Commercial
15. The pricing of stock in conjunction with Utobeer policy and other agreed pricing strategies
16. To ensure that there are controls in place to ensure that card transactions are correctly controlled
17. To look for opportunities to expand commercial options
Marketing
18. Social media planning to ensure that social media is used to its best effect, i.e. Twitter, Facebook and website
19. Visual marketing for events and promotions
20. Assist with other Utobeer and Borough Market events
Staff
21. To employ, train, develop and manage all staff working on the drinks cage
22. To ensure that they are compliant with all regulations as required
23. Be willing to take on jobs to balance the team workload
24. Be able to communicate well with people of all levels
Liaison
25. To liaise with Utobeer’s management team over all matters
26. To liaise with Borough Market and other traders as required, including attending monthly trader meetings
27. To liaise with associated bodies such as health and safety, pest control and licensing
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.