Service Manager
Dunfermline
£40,000 - £45,000 per annum (dependent on experience)
Full-time – Permanent
Real Life Options is a registered charity, we deliver creative, dynamic and person‑centred services providing a range of individualised support to people living in shared supported living properties and individual tenancies within the Scotland.
An exciting opportunity has arisen for an experienced Service Manager within our Dunfermline services.
The Role
This is a permanent, full‑time position and an excellent opportunity for an experienced, career‑driven individual to join our forward‑thinking management team, to lead, develop, manage and be accountable for your team and services.
We are looking for a competent and compassionate Service Manager with experience in positive behavioural support and a trauma‑informed approach to support the hospital discharge of our service users into a community setting.
As part of your role, with the continued expansion as Service Manager you will provide positive leadership, direction and management of the support services, ensuring the delivery of robust business and financial performance through the effective and efficient use of all available resources.
Be prepared to work flexibly, and with continued growth establish the Service Team, working collaboratively with them to plan, schedule and implement individual care and support. Ensure the highest standard of care is delivered by a skilled, motivated and client‑focused team. Meet and where possible, ensure quality assurance and compliance across all services, always exceeding external regulatory and contractual requirements.
Knowledge / Experience
You will have deep knowledge and experience in a health or care setting and supporting service users of various needs, moderate to complex, in both supported living and multi‑occupancy living.
You will have strong leadership and management skills, with responsibility to manage and prioritise your own workload whilst supporting the team.
The ability to supervise, lead and motivate a team and provide a clear sense of direction is vital for this role as well as effective financial and budgetary management capabilities. To be successful, you will need to be motivated and a committed team player, able to get the best out of people and enjoy developing and supporting your team. Drive, commitment and initiative will match your natural enthusiasm for this role.
Essential
* Minimum 2 years supervisory/management experience within a relevant care setting
* A track record of working within services for people with learning disabilities and autism
* Experience of positive behavioural support (minimum 18 months)
* Extensive working knowledge of legislation and standards affecting the development and delivery of our services
* Responsible for ensuring and maintaining good governance and mandatory compliance across the services at all times
* Financial responsibility and reporting to Head of Operations or equivalent
* Excellent communication and organisational skills
* Leadership Qualities
* IT literate
* Ability to lead and motivate a team and provide a clear sense of direction
* Person‑Centred Approach
Desirable
* S/NVQ Level 5 (in both management and care) or equivalent
Benefits and Rewards
* Accredited training giving you the knowledge and skills to deliver a first‑rate job
* Access to training bursaries
* A minimum of 33 days paid holiday a year, including bank holidays (pro‑rata for part‑time staff)
* An employer contributory pension scheme
* A free Employee Assistance Programme (including a medical helpline, telephone and face‑to‑face counselling, debt, financial and legal information)
* Life cover 2 x Annual Salary
* Refer a Friend Incentive £250 Bonus (terms and conditions apply)
Real Life Options is an equal‑opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or an individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best, so please let us know.
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