Client Relations Manager (Health and Social Care)
Position: Full Time
Salary: starts at £34,000 pa
(incremental pay increases; No weekend working; Health and pension benefits; Work from Home; Business mile allowance)
Are you interested in working for an organisation that prides itself in delivering person centred care for clients who live in their own homes?
Do you want a career that is different every day, involves meeting a range of people and allows you to feel that you have made a difference to people's lives?
If your answer is yes, then we may be the place for you
We require a Client Relations Manager who will oversee and manage the package for our clients ensuring a safe and effective service is provided. Client Relations Managers have approximately 12 clients and you will work with our Development and Compliance Teams to set packages up ensuring all essential CQC protocols are followed, oversee recruitment campaigns, lead case review meetings as well as manage day to day queries and employee relations. You will manage the smooth running of each of your allocated packages and have a supervisory role of the employees who work with our clients. Employees of the clients may be family members, friends or new to both the client and to care. Experience in Health and Social Care and a Level 5 qualification are essential.
You will have the ability to successfully engage with employees and clients with first-rate people management skills to ensure the delivery of care that is person-centred, safe and effective. You must be a people person to be successful in this role, able to build and maintain good relationships and deal with difficult and complex issues through to a satisfactory conclusion. You will have a range of interpersonal skills that you can use in the varied scenarios that arise in managing your packages.
Our CRMs work from home and regularly visit their clients who are of varying ages and disabilities and are based across the country. We make frequent use of video calls to reduce the carbon footprint, however, travel is an essential part of the role with visits to clients and to our Nottingham Head Office as required. CRMs visit their clients at least twice per year and visit Head Office on average once a month.
During your probationary period you will have regular contact with your line manager and have access to administrative support, but it is important that you are self-motivated and able to manage and organise your day efficiently and independently.
Our website will give you a wealth of information about our company and how we work.
To express an initial interest in this role please submit a CV for initial longlisting.
Successful candidates will then be contacted with further information.
Job Types: Full-time, Permanent
Pay: From £34,000.00 per year
Benefits:
* Company pension
* On-site parking
* Private medical insurance
* Work from home
Experience:
* Health and Social Care : 4 years (required)
Work Location: Hybrid remote in Northampton NN4 9XE