Overview
Halfords Evesham, England, United Kingdom
Join to apply for the Customer Services Advisor role at Halfords
This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Responsibilities
* Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.
* You’ll be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
* This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
* Ideally, you already have retail experience, but if you can demonstrate experience in tailoring your approach in a customer-focused sales environment, we can help you with the rest.
* We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Benefits
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, and more
* Employee assistance programme offering free, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes at significant discounts
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – access up to 30% of your earned pay before payday to help manage finances
* Health Cash Plan - claim cash back towards healthcare costs
To be successful in this role you will need
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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