Are you ready to be part of a groundbreaking Internet Service Provider (ISP) that's transforming the way commercial landlords engage with the market? We're on a mission to redefine connectivity and support services in the commercial property sector. We're seeking switched-on, loyal, and enthusiastic candidates with a can-do attitude to join our dynamic and rapidly expanding team.
Position: Connectivity and IT Support Specialist
Role Overview: As a Connectivity and IT Support Specialist, you'll play a pivotal role in our vision to enhance LAN/WAN connectivity and IT support services. This position is ideal for someone passionate about technology, thrives in customer-facing roles, and is eager to contribute to the growth of our Managed Service Provider (MSP) arm in the coming years.
Key Responsibilities:
1. Activate services and resolve IT-related issues at customer sites.
2. Collaborate closely with the IT support desk to provide feedback on support calls and ongoing technical matters.
3. Maintain communication with account managers, ensuring customers are updated on issue progress and resolutions.
4. Engage with suppliers/operators to stay updated on project statuses and installations.
5. Coordinate access with building management teams for scheduled site visits.
6. Conduct site surveys and develop effective route plans for service installations.
7. Utilize our...