Who we are… ThinkBeach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry! Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’. Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 88 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces. Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment. The role… We are looking for a warm, organised, and professional Spa Receptionist to be the welcoming face of our spa. If you thrive in a calm, customer-focused environment and enjoy helping guests feel relaxed from the moment they arrive, we’d love to hear from you. Key Responsibilities: Greet clients and create a welcoming atmosphere Manage bookings, schedules, and phone/email enquiries Process payments and maintain accurate records Upsell spa services, memberships, and retail products Maintain a clean and serene reception area Support therapists and management with daily operations What We’re Looking For: Exceptional customer service and communication skills Strong organisational abilities and attention to detail Professional appearance and a friendly, positive attitude Ability to multitask in a calm and efficient manner Previous experience in hospitality, reception, or spa/wellness (preferred but not essential) What’s in it for you…. At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew: • Excellent progression opportunities • Individual and bespoke career and progression pathways • Competitive salary across all roles • Unique on the job training and development with an opportunity for internal promotions within any of our properties. • Hotel stay and Food and Beverage discounts • Access to an exciting benefits and discount platform • Employee Assistance Program • Stylish boutique uniform specially designed • Meals included whilst on duty If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!