Overview
As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of Weston Hospicecare. You will help us to provide a welcoming face to all our visitors and help us to manage enquiries. The role of a volunteer receptionist requires an approachable, friendly individual who ensures confidentiality, respect and dignity whilst being an excellent communicator.
Where you will be based
Office
Why we want you
To be the warm and welcoming ‘face’ of the Hospice. Taking incoming and outgoing telephone calls, in a professional, calm and courteous manner; taking messages as appropriate. Assist with the running of the Hospice Reception Shop
What you will be doing
* Answering calls promptly and clearly
* Contacting relevant department and advise them of visitor’s arrival.
* Directing visitors to waiting area
* Being sensitive and appropriate to visitor’s needs maintaining confidentiality at all times
* Transfering calls correctly, putting callers for non-clinical areas through to voice mail, use paging system when appropriate
* When clinical teams are unavailable transfer calls through to the Medical Secretary.
* Obtaining a list of current patients and liaise with the In-Patient Unit about visitors for patients
* Handling the sale of items from Reception shop
* Keeping reception and waiting area clean and tidy
* Updating who is where in Diary as instructed
The skills you need
* Confident talking on the telephone
* Highly organised and professional
* Excellent customer service skills
* A warm, friendly, adaptable, caring approach
* Able to use own initiative
* Happy to use a cash register
* Team player
* Reliable
* Open-minded and tolerant of different lifestyles and values
What\'s in it for you
* Invaluable work experience
* Gain confidence and friendship
* Opportunity to work as part of a great team
* Getting involved in your local community
* Putting existing skills to good use
* Developing new skills
Disclaimer
Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ, United Kingdom
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