Job objectives and responsibilities
To proactively partner managers at all levels in providing pragmatic and commercially focussed HR solutions on people issues that will meet business objectives.
* Development and implementation of People plan within the contract.
* To work closely with the Operational Management teams on delivery of BAU HR items including case management, recruitment and onboarding challenges, culture, and engagement.
* Support resource planning, recruitment, and onboarding activities.
* Involvement in projects across the wider BS business and One HR function as required.
* To develop and maintain working relationships with key stakeholders in the business.
* Responsible for developing and nurturing talent and develop succession plans.
* To be the first point of contact for stakeholders, including senior management as required.
* Point of cascade of One HR and L&D activities including communication and implementation.
* Manage and lead on management upskilling across all levels of management in conjunction with L&D.
* Monitor and maintain key people data including absence and attrition levels in line with HR OGSP.
* Active participation at monthly Union Meetings as the main HR contact.
* Liaison with the Mitie L&D / HR /QHSE colleagues to lead on mental health, occupational health, and employee welfare matters /initiatives.
* Oversee the staffing report for updated headcount vs TOM reports.
Main duties
* Create and deliver People Plan for contract by gaining leadership buy in. Managing secondments and contracts of employment, working in conjunction with the People Support team.
* Monitor complex ER cases and liaise with ER Change Partner on a weekly basis to track timelines and discuss further with the POA.
* Coaching, mentoring, and training managers on core HR processes and procedures, to ensure compliance and mitigate risk and business exposure.
* Driving Mitie values and supporting on improving cultural behaviours on sites.
* Improving awareness of company benefits, and enhancing communications across sites and the wider business, to ensure front line communication is maintained.
* Driving through key areas of compliance to include suspensions, right to work, vetting, HR, L&D, and recruitment.
* Promote and embed performance management culture across the business, including adherence to the Mitie performance management system and ensuring managers are competent in managing people.
* Providing support to line managers in implementing performance management training and assisting with the Mireview appraisal process.
* Work with HR Business Partner on change initiatives in relation to restructuring and new business activity.
* Help compile monthly HR reports as required for the business completing a monthly people report.
* Inform managers of updates in legislation and potential impact on business, sharing legal updates when relevant.
* Ensure employee records and compliance with GDPR requirements are maintained on the contract.
* Support the training team to deliver Licence to Lead Training across the contract.
* Enable employee engagement and communication with all employees to drive improvement of morale and engagement survey results and action planning.
* Supporting with mobilisations of new sites, as required.
Person Specification
* HR Professional with experience in a commercially focussed environment.
* Ability to deal with high volume and fast paced Business and re‑prioritise regularly.
* Preferably CIPD qualified.
* Computer literate; Microsoft suite, SAP, SharePoint.
* Resilient, with ability to influence key decision makers and challenge when necessary.
* Ability to drive the HR agenda with managers.
* Team player and confidence to build relationships with the business and wider HR function.
* Confident and articulate communicator.
* Strong commitment to customer service; able to quickly establish credibility and build rapport and trust.
* Ability to deliver information to managers that may be difficult and challenging.
* Demonstrate understanding of the need for confidentiality.
* Ability to make own decisions and see them through to conclusion.
* Sound knowledge of employment law and best practice.
* Flexible, adaptable, and able to travel across the region as required to meet the needs of the business.
* Full UK driving licence essential.
* Experience of multi‑site, multi‑discipline organisations preferable.
* Ability to deliver HR training on a range of subjects to varying abilities.
* Able to work under pressure and to tight deadlines.
* TUPE experience preferred but not essential.
Health and Safety responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment provided that may result in service delivery or risk to health and safety or the environment.
Information Security
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
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