Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.
The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.
The post holder will be committed to developing others whilst focusing on their own personal development.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.
You will deputise for the Head of Operations as required.
The role requires an individual with a relevant professional qualification and experience in the management of people and services.
You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.
You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.
You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* University Degree or Equivalent experience
* Management qualification or equivalent experience
Desirable criteria
* Evidence of continuing development
Previous Experience
Essential criteria
* Staff management, including sickness absence, appraisals and performance
* Team working
* Project work
Desirable criteria
* NHS experience including experience in managing waiting lists and understanding of NHS targets and standards
* Financial and activity management
Skills
Essential criteria
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills
* Practical and creative approach to problem solving
* Ability to resolve conflicts
* Ability to work on own initiative and as part of a team
* Ability to meet deadlines and manage varied workload
* Understand and practice confidentiality, tact and diplomacy
* Ability to cope with stress and work well under pressure
* Ability to communicate with and get on with a wide range of people from all disciplines
* Awareness of limitations and experience of role
Knowledge
Essential criteria
* IT includes Microsoft Word, Excel, Access, Outlook
* Performance and Change Management
Desirable criteria
* Current NHS issues
* Budget setting
* PAS or similar patient access system
Other Requirements
Essential criteria
* Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
* Role model our Trust values every day
* Ability to travel for cross site working or to attend when on call