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R0150846 Bloom at Nine Elms London, United Kingdom
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* Overview
* Job Responsibilities
* Success Profile
* Trending
* Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Responsibilities
About Greystar
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Job Description
Key Role Responsibilities
* Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
* Supports the creation of a positive, memorable experience for residents
* Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
* Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
* Supports events and activities within the Community
* Establishes and maintains relationships with clients.
* Develops and maintains local knowledge and information resources relevant to resident needs, such as travel, entertainment, and amenities.
* Completes administrative tasks including logging maintenance requests, filing, and updating databases.
* Undertakes marketing activities such as attending open days and leafleting to promote the property.
* Carries out sales and leasing activities including viewings, move-ins, and following up on enquiries.
* Assists with Community preparations, including move-in and move-out processes.
* Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
* Participates in an on-call roster to provide out-of-hours emergency support for the Community.
* Chases outstanding rent arrears following rent collection procedures to meet property targets.
* Promotes tenancy extensions and other revenue streams such as vending.
* Raises purchase orders in accordance with procedures.
* Ensures tenant refunds are completed timely and in line with Greystar’s policy.
* Looks to maximise utility efficiency.
About You
* Good level of general education
* Proficient in Microsoft Office, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training provided)
* Knowledge of UK Health and Safety requirements and legislation
Essential Experience & Skills
* Excellent customer service skills with significant experience in a customer-facing role
* Strong relationship-building and influencing skills, a good team player
* Ability to act autonomously, making decisions when required
* Fluent in English, both verbal and written
* Excellent organisational skills, able to multitask and prioritise
* Numerical skills necessary for activities like rent collection and reporting
* Culturally aware, adaptable in communication and negotiation
* Flexible and adaptable to changing environments
* Enthusiastic about delivering exceptional stakeholder experiences and continuous learning
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