Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell.
Role
Temporary Facilities Helpdesk Team Leader
Location
Bracknell - Office Based
Salary
£17.50 per hour
Description
Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands‑on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast‑paced environment.
Key Responsibilities
* Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns
* Provide day‑to‑day supervision and support to the helpdesk team, ensuring workload is managed effectively
* Handle incoming and outgoing calls efficiently, supporting the team during busy periodsComplete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records
* Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs
* Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
* Act as the first point of escalation for complex or urgent issues
* Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes
* Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders
* Monitor and complete work orders for remedial actions, both in‑house and contractor‑related
* Support training, guidance, and ongoing development of team members
* Ensure high standards of customer service are maintained across the team
The Ideal Candidate
* Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, facilities or similar environment
* Exceptional customer service and administration skills
* Excellent communication skills, both written and verbal
* Exemplary attention to detail and the ability to work accurately
* A self‑motivated, enthusiastic, and professional individual
* The ability to work well under pressure and handle challenging situations
* Strong decision‑making skills and the ability to take ownership and resolve problems independently
Note
Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.
Equal Opportunity Employer
Office Angels is an equal opportunities employer that respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We showcase talents, skills and unique experience in an inclusive environment that helps individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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