Customer Service Assistant
Flint | Monday to Friday | 39 hours per week
Temporary to Permanent | Immediate Start Available
Salary & Hours
£25,000 – £27,000 per annum (depending on experience)
Monday to Thursday: 8:30am – 5:00pm | Friday: 8:30am – 4:00pm
About the Role
gap personnel is proud to be representing our client, a well-established and growing company based in Flint, in their search for a Customer Service Assistant. This is a great opportunity for someone with office and customer service experience to join a supportive team and play a key role in maintaining strong customer relations.
As a Customer Service Assistant, you’ll act as a vital link between customers, internal teams, and engineers—ensuring enquiries are actioned efficiently, systems are up to date, and service standards are consistently high.
Key Responsibilities
* Coordinate and respond to customer and internal enquiries promptly
* Manage the engineering diary and assign upcoming jobs
* Liaise with engineers to collect and raise required site visit sheets
* Monitor customer portals weekly, updating customer information as needed
* Handle technical and engineering-related queries via phone and email
* Maintain and update internal project tracking sheets
* Conduct general system maintenance and data housekeeping
* Manage incoming emails and general customer queries
* Assist with invoice queries from the accounts department
* Close off completed engineering calls, process invoices, and update internal records
What We’re Looking For
* Proven experience in an office-based role (customer service background preferred)
* Strong written and verbal communication skills
* Proficiency in Microsoft Office applications (Word, Excel, Outlook)
* Ability to produce clear reports and handle routine correspondence
* Organised, detail-oriented, and capable of managing multiple priorities
Employee Benefits
* Company pension scheme
* Flexi-time options available
* 25 days holiday + bank holidays
* Annual Christmas shutdown
* Company-wide profit-based bonus scheme
* Westfield Health membership
How to Apply
If you’re a proactive individual with a passion for delivering great customer service, we’d love to hear from you.
Send your CV to: amy.williams@gap-personnel.com
Or call us on: 01352 762213
gap personnel (operating as an employment business) is committed to equal opportunities in recruitment and development. We select candidates based on skills, experience, and suitability for the role.
#J-18808-Ljbffr