Head of Front of House – Williams & Hirst, Soho
£32,000–£35,000 per year | Full-time (40–45 hours per week) | Some evenings & every Saturday required
Are you an experienced, confident, and people-focused professional with exceptional communication skills? Williams & Hirst, an award-winning co-working hair salon in the heart of Soho, is seeking a Head of Front of House
to lead our team and ensure a seamless, five-star experience for every client and independent stylist.
About Us
Located on Wardour Street, Williams & Hirst is Soho's leading 18-chair co-working hair salon – a multi-award-winning space that brings together independent stylists in a vibrant, collaborative environment. We pride ourselves on our professionalism, community spirit, and commitment to delivering exceptional service every day.
The Role
As
Head of Front of House
, you'll take responsibility for the day-to-day running of the salon. This is a hands-on leadership role requiring someone highly organised, proactive, and personable. You'll manage the front-of-house team, oversee bookings and client care, maintain presentation standards, manage stock and rotas, and ensure everything runs smoothly throughout the day.
Key Responsibilities
* Lead, motivate, and support the front-of-house team to deliver outstanding service.
* Manage client check-ins, bookings, and ensure smooth salon operations.
* Prepare and serve client refreshments to a high standard.
* Maintain salon presentation, tidiness, and cleanliness at all times.
* Oversee stock control, deliveries, and product displays.
* Manage front-of-house rotas, holidays, and daily staffing schedules.
* Handle client and stylist queries, feedback, and concerns professionally.
* Support the salon directors with daily operational and administrative tasks.
* Ensure full compliance with health, safety, and hygiene standards.
Requirements
* Proven experience in a
Front of House management or supervisory role
, ideally within hospitality, beauty, or retail.
* Confident, people-oriented, and highly approachable.
* Excellent communication and interpersonal skills.
* Fluent English and strong written and spoken communication skills are essential.
* Strong leadership, organisation, and multitasking abilities.
* Professional, calm under pressure, and detail-focused.
* Flexibility to work evenings and Saturdays.
What We Offer
* Competitive salary:
£32,000–£35,000 per year (depending on experience)
.
* Staff discounts and additional benefits.
* Opportunities for personal growth and career development.
* A supportive, creative, and award-winning team environment in the heart of Soho.
If you're a confident communicator, natural people person, and thrive in a fast-paced, high-standard environment, we'd love to hear from you.
Apply now
with your CV and cover letter.
* Williams & Hirst is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace for all.
is a plus