Sodexo Pontefract, England, United Kingdom
Regional Service Manager
£28,000 - £31,000 per annum
40 hours per week
Mon‑Fri flexibility to cover weekends/out‑of‑hours when required
Regions: Sheffield, Doncaster, Halifax, Bradford, Dewsbury, Scunthorpe and surrounding South Yorkshire areas
Valid UK driving licence required (clean licence preferred). Company car and fuel card provided.
About the role
As a Regional Operations Manager you will take full accountability for the day‑to‑day leadership, coordination and oversight of all contract activities across 25 sites and Approved Premises within the South Yorkshire region. You will ensure our clients receive exceptional service while driving operational efficiency, profitability and team performance in a residential setting.
What you’ll do
* Lead, develop and motivate a high‑performing onsite team, delivering services of the highest quality in line with contract specifications and SLAs.
* Take full accountability for operational service delivery, financial management, client relationships, compliance and people management across all designated sites.
* Manage the regional P&L account, maximise profitability and ensure effective cost control.
* Act as the operational interface between clients and senior management, promoting positive relationships and ensuring client satisfaction.
* Drive continuous improvement, innovation and operational excellence across systems, processes and services.
* Ensure compliance with statutory regulations, company policies and contractual obligations, maintaining health, safety and wellbeing standards.
* Support business development and account strategy, identifying opportunities for growth and additional services.
* Implement Sodexo’s mission, values and strategies to uphold brand integrity and service excellence.
Essential qualifications
* Proven experience in operational management in a similar environment.
* Strong people management skills, including recruitment, training and performance management.
* Ability to interpret financial and commercial information to drive decisions.
* Excellent communication, interpersonal and numerical skills.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Self‑motivated, able to manage multiple priorities and work independently.
* Full UK driving licence required; clean licence preferred but not essential.
Desirable qualifications
* IOSH Managing Safely qualification.
* Experience managing conflicting expectations of clients and consumers within a single business area.
What we offer
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & paid volunteering day
* Sodexo rewards and benefits
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