Housing Waiting List Officer
Fixed Term Contract – 12 months
Full Time – 37 hours per week
£28,598 - £31,022 (Pay award pending)
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About The Role
You’ll work with clients who wish to apply to join the Council’s Housing Waiting List and provide support services across the Housing Advice and Benefits Team. You’ll interview clients, assess housing needs, and provide tailored advice on eligibility for social and affordable housing under the Council’s Housing Allocation Policy. Additionally, you’ll carry out assessments of applications and investigations, arrange temporary accommodation when requested, and assist clients in moving within temporary accommodation through removal, storage assistance and other duties.
About You
You have a working knowledge of legislation used for decision making regarding applications to join the Housing Waiting List, including Part VI of the Housing Act 1996. You demonstrate excellent listening and communication skills, can explain complex issues, work effectively under pressure, prioritise, and collaborate with partners. You are able to influence, problem solve, overcome barriers, and apply solution‑focused approaches. A full driving licence and access to a vehicle is essential.
Benefits
* 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
* Generous Local Government Pension Scheme
* Hybrid working up to 60%
* Flexi time scheme
* Annual leave purchase scheme
* Subsidised parking
* Structured Induction Program
* Learning and Development opportunities including Future Leaders programmes
* Payment of a professional subscription for approved professionals
* Family Friendly Policies
* Independent Support for your health & wellbeing
* Generous compassionate leave
* Extra Benefits including Retail Discounts, Cycle to Work scheme and more
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