About The Role
Are you the type of person who enjoys regularly interacting with customers, offering technical support with inquiries, and resolving issues? If so, this could be the role for you. We’re looking for Customer Service professionals to join our Technical Operations Centre and help us deliver our customer promise - to delight every customer, every time.
As a Technical Support Advisor, you'll be responsible for providing a best-in-class service to our Power Generation, Plant, and Accommodation customers. You will assist with on-site issues, diagnose problems, and guide customers through procedures such as re-setting and re-starting generators or basic fault diagnosis within accommodation units.
Your days will involve communicating with customers via telephone and email, taking ownership of inquiries, and building strong customer relationships. You’ll need to think quickly and use your initiative to ensure excellent customer experiences and continuous improvement in service and repair standards.
This role is ideal for individuals from a customer service desk or call centre background who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
During your first week, you will complete our bespoke training program designed to equip you with the confidence and skills to deliver a world-class rental experience. We also support your personal growth and long-term career aspirations within Sunbelt.
Working shifts between 7am-7pm on a 4 on 4 off pattern.
What We Offer
You will join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards package includes generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
To succeed, you should have:
* Proven experience in a customer service or call centre role
* Experience in technical support or service and repair enquiries (advantageous)
* Exceptional communication skills to engage with internal and external customers
* An inquisitive mindset with strong problem-solving skills
* A collaborative and supportive team approach
* Flexibility and adaptability in a fast-paced environment
* A commitment to continuous improvement
* Good computer literacy, especially in MS Office, with a willingness to learn new IT systems
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