About The Role
Are you the type of person who enjoys regularly interacting with customers, offering technical support with inquiries, and resolving issues? If so, this could be the role for you. We’re looking for Customer Service professionals to join our Technical Operations Centre and help us deliver our customer promise - to delight every customer, every time.
In the role of Technical Support Advisor, you'll be responsible for delivering a best-in-class service to our Power Generation, Plant, and Accommodation customers. You will use your experience to assist customers with on-site issues, diagnose problems, and guide them through procedures, such as resetting and restarting generators or basic fault diagnosis within accommodation units.
Your days will involve communicating with customers via telephone and email, taking ownership of inquiries, and building strong customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the best experience for our customers and continually improve our service and repair standards.
This role is ideal for individuals from a customer service desk or call center environment who want to see and feel the impact of their work in a hands-on, operational, service-focused business.
During your first week, you’ll complete our bespoke training program designed to ensure you’re confident, equipped, and empowered to provide a world-class rental experience. We also support your personal growth and development to help achieve your long-term Sunbelt career goals.
Working shifts between 7 am-7 pm on a 4 on 4 off pattern.
What can we offer you in return? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive company pension scheme.
About You
To succeed in this role, you will bring the following skills and behaviors:
* Proven experience in a customer service or call center role.
* Experience in a Technical Support Service role, preferably handling service and repair inquiries (advantageous).
* Exceptional communication skills, with the ability to engage and build relationships with internal and external customers.
* An inquisitive mind, enjoying analyzing and problem-solving—thinking quickly to provide immediate solutions to complex on-site service issues.
* An effective team player with a supportive, collaborative approach.
* A flexible and adaptable attitude, comfortable managing multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high standards of accuracy.
* A commitment to continuous improvement, actively suggesting and implementing process and service enhancements.
* Good computer literacy in MS Office and a willingness to learn new IT systems and utilize technology effectively in your role.
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, turning what if into what is.
Our people are at the heart of our values and are our greatest asset. We rely on you to look after our customers, and in return, we take good care of you. We value diversity and inclusion, providing equal opportunities and fostering a culture of fairness and respect.
Your health, safety, and wellbeing are paramount. We promote awareness and support through initiatives like mental health campaigns, first-aider programs, and access to a 24/7 employee assistance helpline, counseling, and financial wellbeing support.
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