A market-leading FMCG production business require a Fulfilment Operations Manager to lead site fulfilment, dispatch, and order delivery activities. Applicants need strong operational and planning experience gained within a production, manufacturing, Food, FMCG or logistics environment, with a proven ability to manage teams and deliver against customer demand.
The Fulfilment Operations Manager will be responsible for coordinating fulfilment activities to ensure orders are picked, processed, and dispatched accurately, on time, and in full. The role would suit a driven and organised logistics, supply chain or operations professional, who can combine planning, process control, and leadership to deliver high service levels in a fast-paced environment.
Specific duties of the Fulfilment Operations Manager include:
Generate, manage, and deliver daily and weekly fulfilment and dispatch plans in line with customer orders and KPIs
Lead labour planning and forecasting across fulfilment and dispatch teams
Track order progress and adjust plans to ensure OTIF
Lead, coach, and develop fulfilment teams including training, absence, and performance management
Drive continuous improvement and LEAN initiatives to improve efficiency, accuracy, and reduce waste
Coordinate with production, planning, and logistics teams to ensure aligned order fulfilment
Oversee dispatch operations, ensuring accurate picking, packing, and loading of orders
Support implementation of new tools, systems, and fulfilment processes
Fulfilment Operations Manager applicants should meet the following criteria:
Operations, fulfilment, logistics, supply chain, or production planning experience within a production, manufacturing, or distribution environment
Strong understanding of labour planning, order fulfilment, and cost control
Proven leadership experience managing and developing teams
Excellent organisational, problem-solving, and decision-making skills
Strong communication and stakeholder management skills
Continuous improvement mindset (Lean / 5S experience beneficial)