About The Role Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? You will be responsible for leading Continuous Improvement in the Smart Metering department, taking a structured approach to enhance performance and resolve process gaps. Working with stakeholders at all levels in the team you will lead initiatives, selecting and implementing changes to improve performance, delivering quality for customers. You will use data and stakeholder feedback to identify and prioritise issues to create business cases, apply recognised continuous improvement tools and methodologies to understand the causes and select optimal changes, measuring the outcomes and embedding new processes. You will play a key role as we hone our processes and make the most of our system so we can deliver our ambitious promises. You will use strong communication skills to gain insight from people throughout the team and ensure the credibility of solutions selected and implemented. Day to day you will manage a small portfolio of changes through the full lifecycle, working with the impacted areas and reporting progress to the M-Group Smart management team, as well as updating our clients on achievements and lessons learned. You can clearly articulate to any audience the reasons for making change, the financial and operational benefits which will be delivered, and any risks or barriers to successful delivery. As the Continuous Improvement Manager, you will be playing a vital role in the success of our projects. You thrive on being a key player in our team, driving efficiency and advocating for change in the Smart Metering team. This role would really suit somebody who is passionate about improvement, using their experience and their knowledge of Lean Six Sigma or similar methodologies to make a real difference to the performance of the department. You’re not interested in simply going through the motions - you want to be part of a dynamic team where you can make a real impact. You will be at the forefront of simplifying how we work, prioritising our efforts and creating an environment where issues are identified and put right. This role is about being proactive, analytical, and committed to delivering results. What you’ll bring Lean Six Sigma Green Belt or equivalent project management qualification Previous experience in Continuous Improvement, demonstrable track record of delivering small change activity, preferably gained within Utilities Contracting Capability and desire to use data and other information to identify and prioritise opportunities for improvement Good facilitation skills, able to lead both in person and remote sessions Full driving licenceWhat’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private Healthcare 25 days annual leave plus bank holidaysAbout us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupW