An opportunity has arisen to join us as a Service Administrator in Poole. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services, upsell work, tyres, products and service plans.
Key Accountabilities:
1. To take bookings for service department as required by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults
2. To build an understanding and knowledge of the full range of passenger cars, products and services.
3. To liaise with inter-departmental staff where necessary and ensure the customer is kept informed without delay.
4. To validate Dealer Management System (DMS) marketing records for existing customers or create new record for new customers.
5. Using Dealer Management System (DMS) Workshop Loading module, schedule all work to maximise utilisation, ensuring that work is capable of completion in line with customers requirements offering an alternative booking if necessary.
6. To offer all customers (unless leased vehicle) an estimate for work booked.
7. To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for ...