Job Title: Customer Service Agent – PRM (Persons with Reduced Mobility)
Location: Bristol Airport
Pay: £12.68 per hour
Schedule: 5 on / 3 off shift pattern (includes weekends and bank holidays)
Job Type: Full-time, Permanent
About the Role:
We are looking for friendly, reliable, and professional individuals to join our Customer Care team supporting passengers with reduced mobility (PRM) at Bristol Airport. As a PRM Customer Care Agent, you’ll play a vital role in helping passengers get through the airport safely, comfortably, and with dignity.
You’ll work airside and landside, using specialist equipment to assist passengers from check-in through to boarding – and from disembarkation through to arrivals.
Key Responsibilities:
Assisting passengers with reduced mobility throughout the airport journey
Using equipment such as wheelchairs and ambilifts to help passengers
Delivering excellent customer service with empathy and professionalism
Liaising with airlines, ground handling agents, and security personnel
Adhering to health & safety and aviation security standards
Logging completed assistance tasks on electronic systems
Responding quickly and efficiently to requests and last-minute changes What We’re Looking For:
A genuine passion for helping people and providing outstanding customer care
Excellent communication skills and a calm, reassuring manner
Physically fit (you’ll be on your feet and moving all day)
Reliable, punctual, and able to work shifts, including early mornings, evenings, weekends, and bank holidays
Comfortable working both indoors and outdoors in all weather conditions
Ability to follow detailed procedures and work in a fast-paced environment Requirements:
Must be eligible to work in the UK
Must be able to pass a Basic DBS check
Able to provide a full 5-year checkable work/education history
Must pass an Airside Security Pass application (includes criminal record check, right to work, and references) What We Offer:
Competitive hourly rate: £12.68 per hour
Full training and uniform provided
Supportive team environment
Opportunities for progression
Free airport parking while on shift Join us and be part of a team that truly makes a difference in the passenger experience!
Apply today to start your journey with us at Bristol Airport