Bond Healthcare is a multi-award-winning nursing agency and were proudly named the “best temporary agency in the UK” in 2022. Based in Belfast city centre, we are renowned for our commitment to quality and excellence. We specialise in the recruitment and placement of temporary Nurses and Healthcare Assistants across Northern Ireland.
As part of our continued growth, we are seeking a motivated and organised Booking Coordinator to support our busy operations team.
About the Role:
The Booking Coordinator will play a key role in scheduling and managing staff placements across multiple healthcare clients. This is a dynamic, fast-paced role that involves close communication with care facilities, healthcare professionals, and internal teams. The ideal candidate will be highly organised, confident with multi-tasking, and thrive under pressure.
Key Responsibilities:
1. Act as the first point of contact for all booking and shift availability queries
2. Coordinate and schedule Nurses and Healthcare Assistants into shifts across a variety of client sites
3. Manage last-minute requests and staffing changes efficiently
4. Use CRM systems and online portals to confirm and update shift bookings
5. Send confirmations and shift information via SMS and email
6. Track and respond to shift amendments via online systems, ensuring all updates are accurately logged
7. Proactively gather candidate availability and log data via our App and CRM systems
8. Communicate effectively with candidates and clients regarding changes or updates
9. Maintain accurate records of bookings, availability, and compliance
10. Build and maintain strong relationships with our agency workforce to ensure high shift fulfilment
11. Participate in on-call duties (1 Saturday per month, with overtime or time in lieu allowance)
What We’re Looking For:
12. Proven experience in coordination, scheduling, customer service, or a similar administrative role
13. Strong organisational and time management skills with the ability to multi-task
14. Excellent verbal and written communication skills
15. A proactive, target-driven, and self-motivated mindset
16. Strong customer service skills and a professional telephone manner
17. Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
18. Confident using CRM platforms, and text/email communication tools
Essential Criteria:
19. GCSEs in English and Maths (A-C) or equivalent
20. Office-based experience in a fast-paced environment
21. Ability to remain calm under pressure and manage competing priorities
22. Previous experience within a healthcare agency would be desirable but not essential
What We Offer:
23. Competitive salary (£30,000–£35,000 DOE)
24. Supportive team environment and positive company culture
25. Opportunities for progression and professional development
26. Time off in lieu for working one Saturday in every four
27. An opportunity to work with “the best temporary agency in the UK”
28. If you're an efficient multitasker with a passion for coordination and customer service, we’d love to hear from you.