Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand!
We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like!
We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.
This is Admiral. This is Where You Can.
We're on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team!
So, what does a Customer Sales Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service, whilst focussing on bringing value to every interaction. Think of it as a chance to introduce helpful options like our Multi-Car insurance, which lets you cover several cars under one policy, or our Multi-Cover insurance, bundling car, van, home, and landlord insurance into just one policy. This not only brings savings and ease to our customers but also helps our business to grow.
If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home.
Our Customer Value Department
As part of the Customer Value Team, you’ll mainly handle calls from current customers, finding ways to assist them, whether it’s making a change to their policy, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.
We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here.
We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £24,636.15, there’s also the chance to earn monthly incentives.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
This Role Could Be for You If...
* You have a sales-oriented mindset
* You’re passionate about providing excellent service to our customers
* You’ve got strong communication skills
* You enjoy being a team player
* You demonstrate self-motivation
* You are open to learning
* You are resilient - even when calls get challenging
Application Process
We value your time, so we’ve made our application process simple and quick. After you apply, our team will review your application. If your skills and experience match what we’re looking for, you’ll have a short phone interview where we will learn more about you and your communication skills. If that goes well, we’ll invite you to our office for a meet and greet. Here, you’ll get to experience our culture for yourself, get a clear understanding of the Customer Sales Advisor role, and finish off with a face-to-face interview with our hiring team. Due to the Christmas period, our meet & greet sessions won’t be taking place until the new year, but we will try our best to update you on the outcome of your interview within a few days.