Overview
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Responsibilities
* Ensure the van and trays I use are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required, checking the van for roadworthiness.
* Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were my own.
* Explaining to the customer that they will not be charged any more for their substitutions.
* Delivering during the customers time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 or more minutes late.
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
* Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
* Acting quickly to respond to the changing needs of our customers and embracing change within my store.
* Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
* Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
Requirements
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
#J-18808-Ljbffr