The Role We are looking for a skilled IT Technician to join our team and support the effective operation of our services and projects through our IT systems. Key Responsibilities: • Provide efficient and professional support for Inspira's IT systems, including cloud services, communications systems, servers, workstations, printers, and print services. • Develop, maintain, and document local and wide area networks, including remote access, VPN, and cloud-based facilities. • Support and enhance various CRM and communication systems by liaising with staff and suppliers. • Develop new IT systems and enhance existing ones to reduce operating costs. • Offer consultancy and support to all Inspira staff via telephone, MS Teams, in person, or through remote systems, ensuring a professional and courteous service. • Monitor operational performance via key performance indicators and other targets. Typical Work Tasks: • Work with the IT Manager to ensure the charity’s security certifications such as ISO27001 and Cyber Assurance are maintained. • Implement and develop cloud-based systems, including MS 365 and virtualisation services. • Install and implement new ICT hardware, services, and software upgrades following the ITIL framework. • Ensure firewalls and security policies are effective and monitor external threats to data security. • Operate an efficient helpdesk service following ITIL principles. • Administer ICT infrastructure ensuring secure access. • Undertake research and development of new technologies to achieve the charity's objectives within budget. For an informal discussion about the role please contact Chris Latta (IT Manager) on 01931 711300. About You You should hold at least a level 4 qualification in a relevant subject, or MCP/MCSE Qualification and: • Recent experience (within the past 3 years) of working with or administering Active Directory including MS 365 systems. • Experience of communicating with internal and external stakeholders ensuring a high standard of customer service. • Understanding of requirements when working in an environment with confidential and sensitive issues. You will be able to demonstrate: • An ability to prioritise, work under pressure, and meet tight deadlines. • Good organisational and communication skills. • Professional, solution-focused, and customer-focused attitude. • Good presentation, negotiation, and influencing skills. • Ability to train users and assist in developing/writing training materials. • An ability to work independently as well as part of a small team. • A willingness to travel throughout Cumbria and Lancashire. Our Benefits We are passionate about people and support our employees to do what they do best through a dynamic and supportive working environment with opportunities for continued professional development to work across multiple contracts. We also offer a great benefits package, including 26 days annual leave, rising each year to a maximum of 33 days; Enhanced sick pay; Enhanced pension contributions; Life assurance cover; Access to counselling service; and Access to medical health plan. Why Inspira? Inspira is an expert in employability skills. Through our work, we help local people into work, improve their skills and open new opportunities. By being Bold, Relevant and Resilient our mission is to empower young people and adults to reach their full potential. Our aim is to empower people with the tools and confidence to navigate the ever-evolving job market, making informed decisions that align with their passions and strengths. Visit our website for more information about us and what we do: www.inspira.org.uk Next Steps We understand that no candidate will meet every single desired qualification/criteria. If your experience looks a little different from what we’ve identified and you think you can bring value to the role and share our values to BE Bold, Relevant and Resilient, we would love to hear from you! To apply, please visit our website - www.inspira.org.uk/jobs We recommend applying at your earliest convenience as we reserve the right to close this advert at any time. We are a Disability Confident Leader. If you require a copy of our job documents in a more accessible format or are struggling to complete the application form due to a disability, please contact us via hr@inspira.org.uk or 01931 711300. This post is subject to an enhanced DBS Check. For full details and to apply go to www.inspira.me.uk Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .