JOB SUMMARY
The Operations Specialist is responsible for creating, reviewing, and optimizing listings that drive recovery and sales on our platform. This role combines accuracy, speed, and strategic judgment to ensure inventory is allocated, priced, and presented in a way that meets both client objectives and company standards. Operations Specialists collaborate with Account Managers and cross-functional partners to design tailored listing strategies, improve processes, and resolve workflow issues, all while maintaining established SLAs. As subject matter experts, they leverage tools, automation, and data insights to enhance efficiency, reduce errors, and minimize transaction disputes. This is a productivity-based role that requires independent decision-making, attention to detail, and the ability to balance competing priorities under pressure, while fostering strong client and internal relationships.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency.
2. Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives.
3. Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs.
4. Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity.
5. Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability.
6. Identifies and implements process improvement opportunities, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions.
7. Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency.
8. Tracks and reports listing metrics to drive accountability and continuous improvement.
9. Supports onboarding of new sellers and locations, ensuring standardized and scalable processes.
10. Leads ongoing and ad hoc projects in support of clients and internal stakeholders.
11. Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes.
12. Monitors account and category performance to recommend competitive pricing strategies for future inventory.
13. Ensures inventory is properly allocated across sales methods to align with departmental and client objectives.
14. Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets.
MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES
15. High School Diploma or GED
16. Thorough attention to detail
17. Excellent written and verbal English communication skills
18. Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
19. Experience working in a fast-paced and multi-deadline-driven environment
20. Efficient and analytical with the ability to self-manage while contributing to a positive work environment
21. Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
22. Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings
PREFERRED QUALIFICATIONS
23. Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
24. Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus
25. Prior work experience in HTML and Magento
26. Bachelor’s degree or an equivalent combination of education or experience
The pay rate for this role will range between $21 to $25, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
27. Competitive compensation packages including bonuses and options
28. Medical, dental, and vision benefits
29. Matching 401(K)
30. Paid time off
31. Telecommuting and remote work options
32. Support for continuing education
33. Team off-sites, social events, annual company events, and frequent extracurricular activities
34. Unlimited snacks and drinks