At Macmillan Distribution we are committed to delivering exceptional service and building strong relationships with our publishers and customers. We are looking for a highly driven and experienced Key & Specialty Account Manager to lead our team and drive success.
This varied and challenging position involves:
* Team Leadership & Coaching: Lead and coach a team of account Coordinators to achieve and exceed performance goals, while fostering a collaborative and supportive team environment.
* Customer Excellence: Build long lasting Customer and Publisher relationships
* Performance Analysis: Monitor team performance and analyse key metrics to identify opportunities for improvement and implement solutions.
* Process Enhancement: Work to streamline processes and improve operational efficiencies that benefit the team, Customers and our Publishers.
* Team Collaboration: Collaborate with internal departments to align strategic initiatives and ensure seamless service delivery.
You will have:
* Recent experience at a management level within a customer focused environment, effectively managing teams. (For internal applicants relevant supervisory or lead experience managing people will also be considered).
* Demonstrated leadership skills with the ability to motivate and develop a team.
* Strong communication and interpersonal skills.
* Ability to thrive in a dynamic and fast-paced environment.
This is a rare and exciting opportunity to join an evolving and well established company within our Key & Speciality Accounts team. See the full job description here .
Hours of work will be 09:00am – 05:00pm Monday to Friday and the position is located in our Basingstoke office, Chineham.
We will provide you with hybrid working (3 office days/2 working from home), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more.
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles. Click here to visit our website.
Closing date 13th July