Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
* Working hours: range of full and part-time hours on offer
* Annual pay review & bonus scheme: base salary reviewed annually; eligible for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: for roles based in London, discounted or free Zone 1-6 Oyster card for commuting
* Pension plan: employer contributions match up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for career development and internal promotion
What do you need to be successful?
* Age 18+ (it’s a legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining individual strengths and celebrating differences to win together. You’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big-name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. This marks a new sense of purpose and ambition for the business as we accelerate our journey to deliver world-class betting and gaming experiences.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your strengths and build a career that’s right for you.
Seniorities and employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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