Waiter/Waitress
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Waiter / Waitress, you will play a key role in delivering refined and memorable dining experiences, ensuring every guest receives attentive, personalised service from start to finish. More than serving food and beverages, you will create a sophisticated and engaging atmosphere where every detail contributes to an exceptional guest journey. This role is ideal for a service‑driven individual who thrives in a luxury environment and takes pride in exceeding guest expectations.
Key Responsibilities
1. Deliver professional and attentive food and beverage service in line with brand standards
2. Take orders accurately and ensure timely delivery of food and drinks
3. Guide guests through the menu, providing recommendations and answering queries confidently
4. Set up, maintain and reset tables to the highest presentation standards
5. Communicate effectively with kitchen and bar teams to ensure seamless service
6. Anticipate guest needs and respond promptly with a personalised approach
7. Monitor guest satisfaction and address feedback with professionalism and care
8. Maintain cleanliness and organisation of service areas throughout service
9. Support team members to ensure smooth and efficient operations
10. Follow all health, safety and hygiene procedures at all times
11. Uphold company policies and luxury brand standards in appearance and service delivery
Core Competencies
We are seeking a polished and service‑focused individual who demonstrates a genuine passion for hospitality. You should have:
12. Previous experience in a food & beverage service role, ideally within a luxury or high‑end environment
13. Strong understanding of restaurant service standards and guest experience
14. Excellent attention to detail and commitment to quality service
15. Ability to work efficiently in a fast‑paced, high‑standards environment
16. Strong organisational skills and the ability to manage multiple tasks
17. Excellent communication and interpersonal skills, with a warm and engaging approach
18. A proactive mindset, anticipating guest needs and supporting the team
19. Impeccable personal presentation aligned with luxury brand standards
20. A collaborative approach, working seamlessly with colleagues across departments
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
21. Competitive salary designed to recognise excellence
22. Workplace pension
23. Company sick pay
24. Additional holiday allowance
25. Access to BenefitHub's exclusive retail, wellness and travel privileges
26. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
27. Clear pathway for internal promotions and transfers
28. Cross-department training to refine your craft and broaden your expertise
29. Expert-led development programmes
30. Continuous learning through structured programmes
31. Premium e-learning platform access
32. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
33. Employee Assistance Programme
34. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
35. Food & Beverage discounts across Marriott properties
36. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
37. Award programmes celebrating exceptional performance
38. The Astor Awards
39. Distinctive Moments celebration
40. Long service awards
41. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
42. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.