Job description
You will be responsible for assisting the Homelessness Team to prevent homelessness across the district.
The main focus of this role is to assist the team in sourcing and securing accommodation for their clients in the private sector.
Are you experienced in supporting vulnerable people to achieve their accommodation goals?
We are looking for a dedicated, dynamic, positive and forward-thinking individual to provide effective support to our clients in securing accommodation in the private sector when facing homelessness.
What’s in it for you?
Benefits include:
* Salary: £26,980 - £35,030 per annum
* 24-27 days leave (plus an additional weeks equivalent after 5 years’ service)
* Smarter Flexible working
* On-site parking
* Local Government Pension Scheme
* Shared cost AVC’s (Additional Voluntary Contribution Scheme)
* Employee Assistance Programme (free 24 hour legal, financial, and personal advice for employees)
* Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
* Cycle to Work scheme which could save you around 40% on cycles and accessories
Do you have excellent investigative skills?
Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to prevent their homelessness. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Do you have experience in creating, developing relationships and partnerships with professionals or companies?
We are looking for that one person who can create, build and maintain work relationships to source accommodation for our clients in the private sector.
Can you quickly establish positive and trusting relationships with customers?
You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressure situation and demands from customers?
We are looking for you to make quick wins where you can and maximise your time with clients.
This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.
Do you have the passion and dedication to provide help to homeless clients?
We are looking for that one person to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.