Pharmacist – Customer Support Centre
Boots UK are looking for a fully registered pharmacist to join the Customer Support Centre in Nottingham. The role is full‑time, based at the Nottingham Support Office and will support the growing Call Centre during a period of transformation.
Key responsibilities
* Deliver the New Medicines Service (NMS) in line with the service specification and keep consultation records to a high standard.
* Provide quality patient consultation via telephone, video calls or other virtual routes.
* Work efficiently to achieve business ambitions and support call centre performance.
* Navigate digital systems such as Columbus and maintain practice up to date.
* Deliver exceptional patient care to support a positive customer experience.
What you’ll need to have
* Registered pharmacist with the GPhC/PSNI/PSI.
* CPD portfolio maintained and revalidation criteria met.
* Role model for patient‑centred care and strong consultation skills.
* Excellent verbal and written communication skills.
* Proactive and able to prioritise workload and work independently.
* Problem‑solving capability and able to respond to unknown or unusual scenarios.
Benefits
* Flexible benefits scheme – option to buy additional holiday, discounted gym membership, life assurance and activity passes.
* Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting a child.
* Discretionary annual bonus and Boots Retirement Savings Plan.
* 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boot s
At Boots we foster a working environment where diversity and inclusion help everyone to be themselves and reach their full potential. We are an equal‑opportunity employer and actively promote a positive, inclusive workplace for all.
Next steps
Feel free to discuss part‑time or job‑share options. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case‑by‑case basis. Reasonable adjustments are provided to support applicants during the application and interview process.
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