Full Time Medical Receptionist/Administrator Vacancy
Christiana Hartley Medical Practice requires an experienced, full time medical receptionist/administrator to join our well established and busy surgery team.
We are looking for a motivated, hardworking individual with excellent communication skills; who is able to work under pressure and with initiative. Excellent I.T. skills are required.
This is a rewarding job within our friendly team, who will make you feel very welcome!
Job Description
Main duties of the job include:
* Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
* Meet and greet patients in a professional and courteous manner.
* Processing personal and telephone requests for appointments, visits and telephone consultations. Ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Use practice emails and intranet, while adhering to strict guidelines.
* Processing repeat prescriptions in accordance with Practice guidelines.
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
* To signpost patients to other services, where appropriate.
* Comply with health and safety policies and procedures
About Us
We are a well-established GP practice committed to preserving and enhancing our good reputation as a caring and innovative practice. We aim to provide the highest possible quality of care in a relaxed, safe, friendly environment. We strive to be responsive, supportive and courteous whilst respecting the dignity and diversity of our patients. We seek to put patients welfare at the heart of all we do.
Job Responsibilities
The purpose of the role is to:
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
* Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Person Specification
Essential Experience:
* Reception and administration experience in a healthcare setting.
Desirable Experience:
* Experience of working in a GP practice.
* Familiar with Emis database.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
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