Vice President – Airport Ground Handling Services & Operations
Role Summary:
The Vice President of Airport Ground Handling Services and Operations is responsible for leading and executing strategies that ensure operational excellence, customer satisfaction, and commercial success across all ground handling functions. This executive role is central to aligning operational delivery with evolving airline and airport partner needs, integrating tech advancements, and upholding the brand identity and commercial objectives of the organisation.
The Vice President will oversee the development of high-performing teams, drives continuous improvement and innovation, and identifies new business opportunities both locally and internationally. As a key decision-maker, the role demands strong leadership, deep industry insight, and a proactive approach to stakeholder management and strategic partnerships.
Key Responsibilities:
•Provide strategic leadership and direction for all airport ground handling operations.
•Establish and implement long-term visions, goals, and business strategies.
•Direct initiatives to enhance customer experience and optimise operational profitability.
•Build and maintain strong relationships with senior executives across airline, airport, and regulatory bodies.
•Forge international partnerships and represent the organisation.
•Identify new business opportunities and assit with developing proposals to support commercial growth.
•Lead organisational capability development, succession planning, and talent engagement.
•Act as a mentor and coach, fostering leadership and professional development across teams.
•Align human resource strategies with evolving operational and business requirements.
•Plan and enforce robust workplace safety and aviation security programmes.
•Ensure compliance with national and international aviation regulations and standards.
•Promote an inclusive culture that values diversity and collaboration across global stakeholders.
•Champion a culture of innovation, continuous improvement, and service excellence.
Key Competencies:
•Visionary leadership and strategic thinking
•Strong commercial and operational acumen
•Exceptional stakeholder engagement and influence
•Deep knowledge of airline and airport operations, regulations, and global trends
•Proven track record in business development and performance optimisation
•Skilled in crisis management and operational risk mitigation
•Commitment to safety, security, and service integrity