Overview
As a Reservations Agent at Holiday Inn Blackpool, you will be responsible for managing guest reservations (both hotel and restaurant) efficiently and professionally, ensuring a seamless booking experience. You will handle incoming inquiries, process reservations, and maximise occupancy and revenue through effective sales techniques. Your role is essential in delivering outstanding customer service, ensuring guests receive a warm and welcoming experience from their first interaction and the highest level of service in line with our hotel’s standards across all areas (Holiday Inn, Platform 9 & Marco’s New York Italian).
What We Offer
* Discounted hotel room rates for you and your friends & family
* An extra day a9 holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
Responsibilities
* Collaborate with internal teams (front office, sales, food & beverage and housekeeping) to ensure a smooth reservation process for our guests
* Liaise with corporate clients, travel agents, and tour operators to manage group and business bookings
* Work closely with the Commercial Hub Manager to adjust availability and pricing based on occupancy levels
* Attend daily operational briefings to communicate key booking updates and VIP guest arrivals, groups arrivals and any meeting and events
* Handle all phone calls in a highly professional manner in order to convert enquiries to bookings
* Handle all reservation inquiries promptly and professionally via phone, email, and online booking platforms
* Provide detailed information on room types, rates, special packages, menus, special offers, upsells and hotel amenities to assist guests in making informed choices
* Personalise the booking experience by noting guest preferences, special requests, and repeat guest details
* Ensure all guest data is handled securely, following GDPR and data protection regulations
* Promote sustainable practices, such as paperless reservations and eco-friendly guest stay options
What We Need From You
* Previous experience in a similar reception, front desk or reservations role (preferably in a hotel or hospitality environment) is desirable, but not essential
* Strong communication and interpersonal skills, with the ability to engage confidently with guests
* Ability to work well under pressure in a fast-paced environment, handling multiple tasks efficiently
* Friendly, approachable, and customer-focused attitude, ensuring a warm and welcoming atmosphere
* Team player with a willingness to assist colleagues and contribute to a positive work environment
* Attention to detail and a commitment to high standards of service, ensuring accuracy in guest interactions
* Basic knowledge of hotel services and local attractions to assist guests with inquiries
* Flexibility with working hours, including evenings, weekends, and public holidays, as required by the business
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Hospitality
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