Job Description
Department: People & Culture
Brands: TTC
Location London
Work Arrangement Hybrid,
Reports to: L&D Manager
Direct Reports: 0
ABOUT US
At TTC, we are Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES
Everything we do is guided by our five shared commitments:
· Value Every Voice - We put people first.
· Act with Integrity - We do what’s right.
· Explore Beyond Boundaries - We’re driven by curiosity.
· Own the Outcome - We take responsibility for our decisions.
· Succeed Together - We’ve got each other’s backs.
POSITION SUMMARY
The L&D Programme Specialist plays a critical role in delivering high-quality learning and development experiences across TTC. This role combines project coordination, program management, facilitation and operational support to ensure L&D initiatives are executed consistently, efficiently, and in alignment with our global talent strategy.
KEY RESPONSIBILITIES
Project Management
· Coordinate L&D Projects end-to-end, logistics for global, regional, and local L&D initiatives.
· Maintain project plans, timelines, status trackers, and documentation.
· Support cross-functional Talent Management projects requiring multi-region coordination.
· Track actions, chase stakeholders, own communication across the project to ensure smooth project delivery.
· Support with room bookings, technology setup, catering, travel arrangements, and event coordination.
· Draft clear, timely communications including programme announcements, invitations, and follow-ups.
· Coordinate calendar management and resolve scheduling conflicts.
· Provide stakeholder updates for global and regional projects.
Training Delivery
· Facilitate training and information session, including monthly induction sessions.
· Prepare facilitator guides, participant materials, and session resources.
· Assist with the development and updating of training decks, job aids, and eLearning content.
· Support quality checks and iterative improvements based on evaluation feedback.
· Help build learning assets (e.g., templates, worksheets, presentations).
· Schedule sessions, manage enrolments, track attendance, and oversee learner communications.
System and Process Maintenance
· Contribute to the improvement of ROI measurement for learning activities including report design, metric creation and data analysis.
· Maintain centralised L&D folders, file structures, and content repositories, ensuring consistent naming conventions and accessibility for all stakeholders.
· Manage L&D system licences, renewals, and project tracking.
· Support departmental and project budgeting and expenses.
· Track learner feedback and summarise insights for L&D Managers.
· Identify ways to streamline processes and enhance participant experience.
· Contribute to building scalable L&D operations and consistent global standards.
LMS Management
· Upload, test, and maintain course content, learning paths, and resources in the LMS.
· Manage enrolments, completions, compliance reports, and dashboards.
· Troubleshoot learner access issues and ensure high data accuracy.
ROLE SUCCESS CRITERIA
· L&D projects are delivered on time and within scope, with clear, up-to-date plans, trackers, documentation, and communication in place.
· L&D managers and stakeholders are kept informed through timely, proactive communication, with actions clearly tracked.
· Training sessions are delivered in line with learning principles, well-organised, and supported by smooth logistics (materials, tech, facilitators prepared in advance)
· The learner experience is consistently high quality, with strong feedback and continuous improvement based on evaluation.
· Learning data, reporting, and ROI measures are accurate, accessible, and shared on time, enabling insight and informed decision-making.
· L&D systems, folders, and processes are well-maintained and continuously improved, driving efficiency, consistency, and ease of access.
· LMS content, learning paths, and records are accurate, up to date, and fully functional, supporting a seamless learning experience.
· Enrolments, reporting, and learner support are managed efficiently, with issues resolved quickly and data maintained with high accuracy.
KEY COMPETENCIES FOR SUCCESS
Key Competencies Description Linked Value/s
Quality & Attention to detail Ensures accuracy, consistency, and high standards in all work, minimising risk and rework Act with Integrity
Collaboration Works effectively across teams, building strong relationships to deliver shared goals. Succeed Together, Value Every Voice
Adaptability Responds effectively to change, adjusting priorities and approach to meet evolving needs. Explore Beyond Boundaries
Communication & Influence Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes. Value Every Voice, Succeed Together
Customer Focus Understands customer needs and delivers solutions that create a high-quality, consistent experience. Value Every Voice, Own the Outcome
YOUR EXPERIENCE AND EXPERTISE
Technical Skillset
· Skilled in Microsoft Office, Teams, and digital collaboration tools (Canva a bonus).
· LMS administration experience required (Litmos preferred).
Essential Experience
· 2–3 years’ experience in Learning & Development, Talent, HR, or project coordination.
· Strong experience coordinating training programmes, events, or multi-step projects. Experience supporting live virtual training and/or in-person learning events.
Desirable Experience
· Confident using project tracking tools (e.g. Excel, Monday.com, Airtable, Asana) would be advantageous.
· Exposure to instructional design or content development is an advantage.
TRAVEL & OTHER REQUIREMENTS
· Travel: [Not required]