Administrator – Receptionist
The closing date is 26 November 2025
We are seeking a friendly, customer‑focused Receptionist to join our small, friendly front‑of‑house team based at Lake House, Scarborough – a child and adolescent community mental health Service. Previous NHS experience is not essential, although it may be helpful. You must have the Right to Work in the UK; this role is not eligible for sponsorship.
Main duties of the job
Reception duties include greeting service users, carers, staff and visitors, and answering queries via telephone and email. The ability to remain calm, communicate clearly, and promote a positive culture for young people with mental health issues and/or neuro‑diverse conditions is essential.
The successful candidate will be expected to perform administrative tasks, update calendars, maintain visitor logs, issue access cards, deal with incoming and outgoing post and calls, photocopy, scan, and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. We provide education, prevention, crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. Everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
Job responsibilities
We believe the job description will give you a clear picture of the day‑to‑day duties and tasks. Please read this thoroughly and if you have any questions, please don’t hesitate to contact us – we’ll be happy to help.
Person specification
Qualifications
* BTEC Diploma/Level 2 qualification in relevant field or equivalent experience, or willingness to work towards Level 3 qualification in Business and Administration
* Key skills/functional skills in literacy and numeracy level 2 or O Level (Grade C and above/New GCSE in Maths and English Grade 4 to 9) are essential to be fully competent in the role.
Experience
* Data inputting experience
* Experience of general office duties
Knowledge
* Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
* Understanding of confidentiality and how to maintain it
* Knowledge of office systems and processes
* Knowledge of receiving visitors/telephone callers and taking accurate messages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
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