Job Title: Client Services Executive
Location: Rainham, Essex
Employment Type: Full Time
Are you ready to launch your career in client services with a dynamic organisation? We are seeking an enthusiastic and proactive Client Services Executive to join our client's vibrant Client Services team! If you have a passion for customer service and a knack for organisation, this is the perfect opportunity for you!
Key Responsibilities:
* Customer Engagement: Answer incoming calls promptly and professionally, assessing opportunities and ensuring a smooth workflow using CRM system.
* Timely Service Delivery: Ensure services are provided on schedule, adhering to contract requirements and group strategies.
* Quotations Management: Keep customers informed about their quotations, acting as their single point of contact for any queries.
* Collaboration: Coordinate with internal teams to facilitate quotes and service delivery.
* Database Management: Daily updates to the CRM database to ensure accuracy and compliance.
* Reporting: Generate weekly reports on open opportunities and submit them to depot managers.
* Client Follow-ups: Chase clients for purchase orders and gather feedback on completed jobs.
What We’re Looking For:
IT Proficiency: Excellent skills in Microsoft applications (Excel, PowerPoint, Word, Publisher).
Communication Skills: Professional written and verbal communication skills, with the ability to convey information clearly.
Proactivity: A proactive approach to tasks and the ability to use initiative.
Driving License: A clean UK driving license is essential for this role.
Hours of Work:
Normal hours are Monday to Friday, 8:30 am to 5:00 pm, with flexibility required to meet business needs.
What's in it for you!?
* Dynamic Environment: Work in a fast-paced, energetic team that values your contributions.
* Career Growth: Opportunities for development and career progression in a thriving organisation.
* Supportive Team Culture: Join a team that values collaboration and encourages a cheerful and enthusiastic work atmosphere.
* Bonus opportunities
If you are ready to take the next step in your career and contribute to a successful team, we want to hear from you! Apply today and start your journey as a Junior Client Services Executive with us!
Join us in creating exceptional customer experiences while enjoying a fulfilling career!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.