An exciting opportunity has arisen for an Industrial Automation Engineer to join a highly respected organisation at the forefront of manufacturing technology, based in Bristol or Milton Keynes. This permanent position offers you the chance to play a pivotal role in supporting critical shopfloor operations, ensuring seamless integration between operational technology (OT) and information technology (IT) within a dynamic manufacturing environment.
What you’ll do
* Monitor day-to-day incidents on the shopfloor OT/IT systems and ensure timely resolution to minimise disruption to manufacturing operations.
* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.
* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.
* Maintain agreed service level agreements (SLAs) at all times while assuring quality in every aspect of service delivery.
* Participate in shift rotation plans and adhere strictly to the operating model for consistent coverage and support.
* Collaborate with subject matter experts (SMEs) on complex functional issues requiring specialist input or escalation.
* Coordinate communications between suppliers, original equipment manufacturers (OEMs), and other IT stakeholders relevant to your area of responsibility.
* Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.
* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.
* Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle.
What you bring
* Demonstrated experience supporting IT endpoints within production line environments—including troubleshooting hardware such as printers, scanners, mobile devices, barcode readers, and smart devices used on the shopfloor.
* Comprehensive understanding of manufacturing shop floor systems including MES platforms and their integration points with OT/IT infrastructure.
* Proficiency using ServiceNow or similar service management tools for handling incidents, problems, changes, service level management (SLM), and knowledge management processes.
* Ability to follow structured service management frameworks while maintaining high standards of quality assurance under pressure.
* Excellent interpersonal skills enabling you to build positive relationships with business users, technical teams, suppliers, OEMs, and other key stakeholders.
* Strong communication skills for effective stakeholder engagement—including preparing operational reports and providing regular updates during incident resolution cycles.
* Experience working within shift-based support models or willingness to participate in rotating shifts as required by operational needs.
* A collaborative approach that fosters knowledge sharing among team members through documentation and active participation in group discussions.
* Commitment to upholding diversity and inclusion principles within the workplace—demonstrating sensitivity towards colleagues from varied backgrounds.
* A proactive attitude towards continuous learning—embracing new technologies or methodologies relevant to industrial automation engineering.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About the job
* Contract Type: Permanent
* Focus: IT Support
* Workplace Type: On-site
* Experience Level: Mid Management
* Location: Bristol
* Specialism: Technology & Digital
* Industry: Aerospace
* Salary: £50,000 - £55,000 per annum
* Job Reference: Z03SZZ-42624ADE
* Date posted: 21 July 2025
* Consultant: Josh Groenewald
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