Direct message the job poster from EDW Technology Limited
Human Resources Manager at TEAM (Energy Auditing Agency Limited) / EDW Technology Lt
This is a 12 month contract role
Purpose of the Role
* Support the availability and maintenance of the Sigma Production infrastructures and applications.
* Diagnose application and infrastructure faults and solve technical problems.
* Configuration of operation of infrastructure automation / orchestration solution to optimise operations efficiencies.
* Operating system and application software upgrades.
Specific Duties and Responsibilities
* Support availability of the Production IT platform and services, infrastructure hosted in IBM Cloud.
* Monitor and support the IT Production systems and networks, install and configure computer systems, diagnose hardware/software faults and solve technical problems
* Production systems maintenance and housekeeping
* Management of application software.
* Production services upgrade of operating systems and hardware.
* Providing technical support and operating day-to-day to includeing change management, configuration management, asset management, monitoring & control, access management, capacity management, application management, security management.
* Support and administer Salt and Salt States for system configuration and automation.
* Manage and maintain Linux-based systems (primarily Debian), ensuring high availability and performance.
* Administer and troubleshoot key services, including:
* Tomcat
* Vertica
* Yellowfin
* FTP
* Keycloak
* IBM virtual infrastructure such as:
* load balancers
* Firewalls
* VPNs
* Deploy, monitor, and manage containerised applications using Docker.
* Perform high level MySQL database administration
* Manage Oracle database user accounts, including creating users and resetting passwords.
* Monitor database usage and performance to provide insights for capacity planning.
* Support routine database operations, ensuring availability and accessibility.
* Perform basic security tasks, such as managing roles and permissions.
* Collaborate with database administrators to address issues and execute system-level requirements.
* Write and maintain shell scripts (bash) to automate routine tasks and system checks. Design and development of infrastructure automation/orchestration and release pipeline solutions to optimise operations efficiencies.
* Provide day to day HelpDesk support to customers adhering to SLAs.
* Administration of Incident Management & Service Request.
* Ensure all incidents are assigned owners and priorities.
* Recording and tracking Incident resolution (tasks and resource effort).
* Provide the customer with a service level commitment for the type of service request.
* Keeping the Customer informed on Incidents status and progress in line with SLA’s and the department policies and processes
* Infrastructure monitoring development, configuration and maintenance.
* Capacity planning and reporting.
* Communicate effectively with internal teams and external customers, understanding their needs and providing reliable support.
* Practice asset and configuration management for IT hardware, software and equipment.
* Implementation of all IT policies and procedures, including those for architecture, security, disaster recovery and standards.
* Maintain and improve the department’s document framework.
* Contribute ideas to improve our systems and processes; we value initiative and fresh thinking.
* Working alongside developers, you will identify, troubleshoot, and develop workarounds and/ or fixes into production environments.
Product System Support
At least 5-year hands-on engineer experience in supporting large infrastructures and providing a range of technology services within multiple site environments.
Proven experience (3 years) of supporting similar technologies.
Preferable knowledge of cloud computing and support, (IBM Cloud, AWS, Azure, Oracle Cloud or Google Cloud).
Application support experience on Java using frameworks such as Spring, Struts, Hibernate. Application deployment. Ability to read and analyse application logs to escalate to the relevant testing and development teams. Minimum 2 years’ operational experience.
Linux OS skills - administration, builds, installation and configuration (at least 2 years relevant experience). Strong understanding of OS core principles, performance, latency and tuning. Minimum 5 years’ operational experience. Configuration management using tools (i.e. Salt, Puppet, Chef, Terraform).
MySQL
Minimum 1 years’ operational experience.
Tomcat
Minimum 1 years’ operational experience.
Apache
Minimum 1 years’ operational experience.
Docker
Minimum 3 years’ operational experience.
Preferable knowledge/experience in operational support of Vertica database.
Infrastructure Build and Support
Extensive experience in supporting a broad range of infrastructure technologies with hands-on experience as a systems administration in an environment supporting critical enterprise applications and infrastructures with exposure to client facing implementations.
Scripting & Automation
Strong automation and shell scripting (chs/bash/sh) background and experience.
Monitoring & Measurement
Excellent understanding of service monitoring, measurement and tools & techniques. Use of log management tools (i.e. LogDNA).
Documentation
Extensive experience of creating and documenting ITIL policies, standards, procedures and infrastructure and IT Service configuration documentation.
Service Culture
Knowledge and experience of the management of customers/users in normal and difficult situations. A strong service-orientated (‘can-do’) culture, with a strong focus on the customer, committed to exceeding customer expectations. The ability to recognise and understand the importance of understanding customer’s expectations and perceptions.
Customer Skills
The ability to interact with customers in a polite and professional manner. Regards customer as most important part of job; respectful of customers and manages difficult or emotional customer situations. Responds promptly to customer needs, Incidents, Problems and requests for service and assistance.
Communications
Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification of requests. Responds well to questions. Ability to interact and communicate clearly with customers over the telephone, often in stressful situations. Writes clearly and informatively. Edits work for spelling and grammar. An excellent communicator with a knack for explaining complex topics in simplistic terms.
Problem Solving
The ability to identify and resolve Problems quickly and effectively. Knowledge and experience in analysing customer’s Problems and quickly establishing a solution route. An analytical and logical ‘mindset’ when dealing with issues.
Proactive Thinking
The ability to take initiative to make improvements. Anticipate customer needs; looks for ways to make things better for the customer, to eliminate recurring Problems, Incidents, calls, is constantly learning.
Focus
The ability to remain focused on what is important to the business despite distractions. Commitment to team/department/company; understanding the IT Operations role in the company.
Teamwork
Contributes skills and capabilities to achieve the team’s goals. Is receptive to new ideas, builds strong working relationships and values diversity.
Flexibility
Performs a wide range of tasks, responding to changes in direction and priorities. Accepts new challenges, responsibilities and assignments. Works outside of ordinary routine.
Views problems or business situations from both own as well as customer’s perspective. Adjusts to multiple demands and satisfying priorities.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Software Development and Energy Technology
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