Customer Service Advisor – Trafford Park
| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week
We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.
What you'll be doing:
Answering inbound calls from homeowners regarding property updates and issues
Handling high volumes of customer queries with professionalism and patience
Managing and de-escalating calls from unhappy or concerned clients
Providing clear and concise updates, logging information accurately
Learning basic technical knowledge to help guide callers (full training provided)
What we’re looking for:
Previous experience in a call centre or customer-facing role
Confident communicator with a calm and composed phone manner
Able to manage difficult conversations and turn them into positive experiences
A proactive team player with strong attention to detail
Comfortable with basic tech and willing to learn on the job
The Details:
£14.29 per hour (Paid weekly!)
Location: Trafford Park (2–3 days per week in-office)
Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
Hybrid working after training
If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you