Salary: Competitive, dependent on experience, plus a generous benefits package Our client are a well-established firm of Chartered Accountants based in Kilmarnock, known for providing trusted, tailored financial services to a broad portfolio of clients across Scotland. They pride themselves on our personable approach, professional integrity, and long-term client partnerships. Due to continued growth within their client base, we are seeking an experienced Payroll Manager to join our team and take ownership of our expanding payroll bureau operations. Role Overview As Payroll Manager, you will lead the delivery of accurate and compliant payroll services across a diverse range of clients. This is a pivotal role that combines hands-on payroll processing with leadership, client engagement, and process improvement responsibilities. You will act as a key point of contact for clients, ensuring payroll operations run smoothly and that clients receive exceptional service at all times. Key Responsibilities End-to-End Payroll Management: Accurately process weekly, fortnightly, and monthly payrolls for a portfolio of clients across multiple sectors, ensuring timely and compliant delivery. Pension and Auto-Enrolment Administration: Manage all aspects of workplace pension schemes, including set-up, ongoing administration, and liaison with pension providers. Statutory Compliance: Oversee PAYE, NI, SSP, SMP, SPP, and other statutory payments and deductions; ensure compliance with HMRC regulations and Real Time Information (RTI) submissions. HMRC and External Liaison: Handle payroll-related correspondence with HMRC and other regulatory bodies, addressing queries promptly and professionally. Process Improvement: Continuously review payroll processes, identifying opportunities to improve efficiency, accuracy, and client satisfaction. Technology & Systems: Maintain and develop payroll software systems (such as Sage, BrightPay, or similar), ensuring data integrity and confidentiality in line with GDPR standards. Client Relationship Management: Build and maintain strong working relationships with clients, providing clear guidance on payroll matters and responding to queries efficiently. Reporting & Analysis: Prepare P32 reports, reconciliations, and year-end submissions including P60s and P11Ds; assist clients with payroll reporting and budgeting information. Team Collaboration: Work closely with colleagues across the accounting and bookkeeping teams to support integrated service delivery. About You Experience: Previous experience in a busy accountancy practice or payroll bureau is essential; experience managing multiple client payrolls is highly desirable. Knowledge: Strong understanding of current payroll legislation, including auto-enrolment and statutory deductions. Technical Skills: Proficient in payroll software (e.g., Sage Payroll, BrightPay, Xero Payroll) and Microsoft Office, particularly Excel. Communication: Excellent interpersonal and communication skills with the ability to explain complex payroll information clearly to clients. Organisation: Exceptional attention to detail and time management skills, able to prioritise workload and meet tight deadlines. Professionalism: Demonstrates integrity, discretion, and a commitment to delivering a high standard of service