IT Engineer (Level 2 & 3)
Salary: £25,000 to £38,000 per annum
Full-time, Permanent
Who are ITCS?
At ITCS, we've been at the forefront of IT and telecoms solutions since 2004, providing UK-wide support through our team of expert engineers, telecom specialists, and software professionals. We're an award-winning company with a strong focus on continuous learning and growth, and we're on a mission to become one of the best places to work in the UK.
Why Join Us?
As part of ITCS, you'll benefit from a range of perks designed to help you grow both personally and professionally:
* Training & Development: Access to our ITCS Academy, offering both internal and external accredited qualifications (including Microsoft & Cisco certifications).
* Career Growth: Unlimited progression opportunities aligned with our ambitious company growth plans.
* Great Benefits: Competitive salary with annual review, holiday allowance that increases with service, gym membership contribution, flexible working options, company events, and much more.
* Work-Life Balance: A varied role with a mix of on-site and desk-based tasks, with overtime opportunities available for evenings and weekends.
Who are we looking for?
Are you looking to take the next step in your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with clients while working on diverse technical tasks, we want to hear from you
What are the requirements?
To be successful in this role, you will need:
* Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.
* Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design.
* A solid technical skillset and knowledge of:
* Desktop PC Support & Repairs
* Windows Server (2008–2022)
* Microsoft Exchange
* VPN Technologies, Microsoft 365 Administration, Active Directory
* VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking
* Firewall and Network Security Technologies
* Virtualisation (Hyper-V, VMWare), SAN, NAS
* PowerShell scripting for automation and tasks
What will your role involve?
* Level 2 Tasks:
* Day-to-day desktop support and troubleshooting, both remote and on-site.
* Installing, configuring, and repairing hardware and software.
* Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies.
* Setting up backup solutions and VoIP systems.
* Level 3 Tasks:
* Handling escalations from Level 1 and 2 teams.
* Managing server migrations, Microsoft 365 implementations, and onboarding new clients.
* IT consultancy and project management, ensuring solutions are designed and implemented efficiently.
* Working closely with on-site engineers and end-users to provide remote support.
Working Schedule
* 7.5 hours Monday to Friday (08:00-16:30 or 09:00-17:30)
* Overtime opportunities available
Join Us Today
If you're ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us
Please Note: Successful applicants will undergo a DBS check as part of the induction process.
ITCS is an equal opportunities employer and a Disability Confident employer. As such we welcome applications from a diverse range of candidates. Reasonable adjustments are available as part of the interview process and we aim to make the application process as inclusive and accessible as possible.
Job Types: Full-time, Permanent
Pay: £25,000.00-£38,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
Application question(s):
* When are you available to start?
Experience:
* IT Support: 2 years (required)
Licence/Certification:
* Driving Licence for more than two years (required)
Work Location: In person